Privacy
policy.

Scope of this policy

This policy explains how Hanuman Lok handles personal information when you browse our website, contact us, submit an order request or otherwise interact with us. “Personal information” means information that can reasonably identify you, such as your name, email address, phone number or delivery address.

Hanuman Lok is operated by Anshuman Srivastava. If you do not agree with this policy, please do not submit personal information through the website.

Information we collect

Information you provide

When you contact us or submit an order request, we may collect your name, email address, telephone number, delivery address, PIN code, order details, message content and any photographs or other information you provide to customer support.

Information collected automatically

When you browse the website, hosting and analytics services may collect limited technical information such as IP address, device and browser type, pages visited, approximate location inferred from IP address, referral source and interaction time. This information helps us maintain site performance and understand how visitors use the site.

Payment information

Where a third-party payment provider is used, that provider handles payment credentials under its own privacy terms. We do not intentionally store full card or banking credentials on this website.

How we use information

We use information to respond to enquiries, confirm and fulfil orders, arrange shipping, provide after-sales support, detect fraud or misuse, comply with legal obligations, maintain the website and improve our products and service. With your consent where required, we may also send product news or service updates. You may opt out of promotional communication at any time.

When we share information

We share only what is reasonably necessary with providers that help operate our business, such as website-hosting providers, payment processors, courier and delivery partners, communications providers and professional advisers. These parties may use information only to perform their services or meet their legal obligations.

We do not sell or rent personal information. We may disclose information if required by law, to protect rights or safety, or in connection with a legitimate business transfer.

Cookies & similar technologies

Cookies are small files stored by your browser that can support basic website operation and remember preferences. You can control or delete cookies through your browser settings. Disabling cookies may affect some website features. Our hosting provider may also process technical logs needed to secure and operate the site.

Your choices & retention

You may request access to, correction of or deletion of personal information we hold about you, subject to legal and operational requirements. You can also unsubscribe from marketing messages using the link in the message or by contacting us.

We retain information only for as long as reasonably needed for the purpose collected, including order records, customer support, accounting, legal compliance and dispute resolution. We then delete or anonymise it where appropriate.

Privacy requests