Returns &
refunds.

Our return window

You may request a return within 7 calendar days of the delivery date for an unused item that remains in original, resaleable condition. A request must be approved by Hanuman Lok before an item is sent back. The return window begins on the date shown by the courier as delivered.

We encourage you to inspect the product promptly after delivery so that any concern can be resolved while the shipping record and packaging are still available.

Condition for return

To be eligible, the statue must be unused, unaltered and returned with its original protective packaging, inserts and any included materials. Please pack it securely using the original packaging where possible. We cannot accept returns that are damaged after delivery because of handling, accidental breakage, misuse, modification or inadequate return packing.

Damaged, wrong or incomplete orders

If the item arrives damaged, the wrong product is delivered, or the order is incomplete, contact us within 48 hours of delivery. Include your order number and clear photographs of the item, all sides of the outer package, the interior packaging and the shipping label. Do not discard the packaging until we have reviewed the report.

After verification, we will provide a suitable resolution based on the issue and available stock. This may include a replacement, a refund or another mutually agreed option. A report submitted after 48 hours may be more difficult to resolve with the courier, but we will still review it fairly.

How to request a return

1. Email us with your order number, full name, delivery date and reason for the request.
2. Wait for our written confirmation and return instructions. Do not send an item back without approval.
3. Pack the item securely and send it using the method confirmed in our instructions.
4. Share the return tracking reference with us, if one is provided.

For change-of-mind returns, return shipping is normally the customer’s responsibility. If a return is due to our verified error or transit damage, we will explain the applicable collection or reimbursement arrangement.

Refund review & timing

We inspect returned items after they arrive. Once a refund is approved, it is initiated to the original payment method. Payment providers and banks may take 5–10 working days to reflect the amount after we initiate it. We will send confirmation when the refund has been processed on our side.

Original delivery charges, where charged, are not normally refundable on a change-of-mind return. This does not apply when the return is caused by a verified error on our part.

Non-returnable situations

Returns may be declined where an item is used, altered, damaged after delivery, returned outside the stated window, sent without authorisation, or not received back by us. This policy does not limit consumer rights that apply to you under law.