Shipping &
delivery.

Where we deliver

Hanuman Lok currently delivers to serviceable PIN codes across India. Delivery availability is confirmed from the address supplied at checkout. We may not be able to deliver to a limited number of remote, restricted or courier-excluded locations; if this affects an order after it is placed, we will contact you promptly to discuss an alternative address or a refund.

We do not currently offer international shipping. If you are purchasing a gift, please enter the recipient’s complete address and a phone number where the courier can reach them.

Order preparation & dispatch

Orders are checked, protected and packed before handover to our delivery partner. Most confirmed orders are dispatched within 1–2 working days. Orders received on Sundays, public holidays or outside operational hours are processed on the next working day.

Occasionally, dispatch may take longer because of high order volume, courier disruption, a public holiday or a required address clarification. If we expect a material delay, we will contact you through the details submitted with your order.

Packaging

We pack each statue in protective packaging intended to support safe transit. Please retain the outer packaging until you have inspected the item; it may be needed if you need to report transit damage.

Delivery estimates

After dispatch, standard delivery generally takes 3–7 working days. These are estimates, not guaranteed delivery dates. Actual transit time can differ based on your PIN code, courier-network conditions, weather, local restrictions and other circumstances outside our control.

Shipping is complimentary for this product. Any delivery-related amount, if applicable to a special arrangement, will be shown and agreed before an order is confirmed.

Tracking & notifications

Once an order is handed to the courier, we share the available tracking information by email or message. Couriers can take up to 24 hours to activate a tracking link after pickup. Tracking events are generated by the courier and may not update in real time while the parcel is in transit.

If you have not received a dispatch update after two working days, please email us with your order reference and we will check the status.

Address changes & delivery instructions

Please contact us immediately if your delivery address, PIN code or phone number needs correction. We can make changes only before the package has been handed to the courier. After dispatch, changes are subject to the courier’s own process and cannot be guaranteed.

We cannot accept responsibility for delays or failed delivery resulting from an incomplete, inaccurate or inaccessible address supplied at checkout.

Missed, delayed or damaged delivery

Couriers may attempt delivery more than once according to their policies. If delivery is missed, follow the instructions in the courier’s notification or contact us with the tracking reference. If a package appears visibly damaged, take photographs before opening where possible and contact us within 48 hours of delivery.